Privacy Policy

At Moonwin, we are committed to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines how we collect, use, and share personal data in compliance with applicable data protection laws and gambling regulations in Canada. By using our services, you consent to the practices described in this policy.

License Information

Moonwin operates under a license granted by Curacao (Antillephone N.V.), ensuring that we adhere to the highest standards of security and fairness in our gaming operations. Our license allows us to provide online casino services to players in Canada, while maintaining compliance with local regulations.

Data Collection

We collect various types of personal information to provide our services effectively. The data we collect includes:

• Registration data: When you create an account, we collect personal information such as your name, date of birth, address, and contact details.
• Payment details: We collect information necessary to process transactions, including your payment method, transaction history, and any relevant billing information.
• Technical logs: We automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and cookies.

Purpose of Data Usage

The personal information we collect is used for several essential purposes, including:

• Account management: To create and manage your gaming account, including verifying your identity for security purposes.
• Marketing communication: To send you promotional materials and updates about our services, provided you have opted in to receive such communications.
• Anti-fraud checks: To detect and prevent fraudulent activities on our platform, ensuring a safe gaming environment for all players.
• AML compliance: To comply with Anti-Money Laundering regulations and prevent financial crimes.
• KYC procedures: To verify the identity of our players as part of our Know Your Customer (KYC) obligations, ensuring that players are of legal age and eligible to gamble.

Data Sharing

We may share your personal information with third parties under specific circumstances, including:

• Disclosure to payment providers: We share necessary data with our payment processors to facilitate transactions and ensure the security of your financial information.
• Verification partners: We may work with third-party verification services to confirm your identity and compliance with our KYC procedures.
• Regulatory authorities: We may be required to disclose your information to governmental or regulatory authorities as mandated by law, particularly in relation to compliance and reporting obligations.

User Rights

As a user, you have certain rights regarding your personal information, which include:

• Right to access: You may request access to the personal data we hold about you and obtain a copy of such data.
• Right to deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain certain data.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data.

To exercise any of these rights, please contact our support team.

Cookie Policy

Moonwin uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device that collect information about your interactions with our website. We utilize the following types of cookies:

• Essential cookies: These cookies are necessary for the operation of our website, enabling you to navigate and use the features of the site securely.
• Analytical cookies: We use these cookies to analyze how visitors interact with our website, allowing us to improve functionality and performance.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our site.

Data Security

We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, loss, or misuse. These measures include encryption of sensitive data, secure server hosting, and regular security audits to identify and mitigate potential risks.

Changes to the Privacy Policy

Moonwin reserves the right to update this Privacy Policy at any time. We will notify our players of any significant changes by posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team for assistance. Your privacy is important to us, and we are committed to ensuring that your personal information is handled with care and respect.